Kalamari Luxury Beach villa (KLBV)

Terms and Conditions

These terms and conditions are applicable for all bookings.

VILLA BOOKINGS

By requesting an online quotation, or by completing an online reservation/booking, or by placing your booking over the telephone, or by signing and posting/faxing a booking form, you accept these Terms and Conditions as a binding contract between Kalamari Luxury Villa Rentals (abbreviated KLBV) on behalf of yourself and any other members of your party. KLBV cannot accept your booking without a signed booking form, or a completed online reservation, or an email request to reserve your villa, or your verbal confirmation to proceed given over the telephone. A written/emailed booking confirmation sent to you by KLBV means KLBV has accepted your booking, subject to receiving your deposit.

EMAIL ADDRESS, TELEPHONE & PASSPORT COPIES

It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you’ll require to get to the villa. We also require a mobile phone so we can contact you during your stay. In order to comply with rentals laws, we also require a copy of all guest passports at least 7 days prior to arrival. Failure to provide passport copies within this time may result in cancellation of your booking. We also require the telephone number of any person(s) who are paying for the villa rental by online bank payment. For all payments made by online bank payment the bank account holder must present the copy of the booking confirmation send from KLBV on arrival at the villa.

PAYMENT, RESERVATION AND DEPOSIT

Upon booking and confirmation that your requested dates for villa rental are available we charge a non-refundable 40% deposit of the rental price, plus any additional concierge services you have booked for you and your party. Your reservation is only guaranteed once your deposit has been received. The remaining balance 60% of the rental price, plus any additional concierge services you have booked, plus a 15,000 THB fully refundable security/damages deposit, is due 2 calendar months before the rental start date. Bookings made less than two calendar months before the rental starts must be paid in full rental price upon booking. You will be emailed a reminder for the balance and the date it is due to ensure payment is made in time. Payments are made by bank transfer into our bank account (details will be sent to you to make payment). Failure to make your balance payment on time could result in you losing your booking.

SECURITY DEPOSIT

The security deposit of 15,000 THB has to be paid with your balance payment. We require you to inform us of any serious damage or breakages caused during your stay, and a list of all breakages, stains, or damages in writing upon leaving. Where time permits, we like to do a quick initial check of the property when you depart. We understand that sometimes this is not possible due to various time constraints; such as leaving for your return flight, your guests using the bedrooms or packing or our representative not being available / have sufficient time to check the villa. A full and detailed check will take place after your departure and before the next guest’s arrival. You will be advised of any faults or damages found after this detailed check (pictures will be taken if possible) and we will advise you as soon as possible the cost of repair or replacement. Sufficient time must be allowed for us to do this, as we are often waiting for suppliers to give us quotations.

Anything damaged, spoilt or broken will be charged at the replacement cost. We make a charge of 1,000 THB per hour to cover our time obtaining quotations, labor, travel, telephone, and any additional work required to fix, repair or replace broken or damaged items in time for our next client. Any items having to be purchased will be replaced with ‘like for like’, of the same quality and standard. No ‘mark-up’ will ever be added.

The security deposit will be refunded after the property is fully cleaned and checked as detailed above. Should the security deposit not cover all the damage, repair or replacement caused then we will request extra funds to make up the difference. You authorize us to charge you to cover such additional damage or replacement costs by Cash at the moment of check out or by bank transfer.

ARRIVAL AND DEPARTURE TIMES

On the first day of your rental, the villa will be ready for you from 14:00 pm till 22:00 pm. However in some cases, if the villa is available we are happy to offer and to arrange for you a early check-in or a late check-out, for this service you should ask and get approval from the villa manager before your arrival. If your flight is delayed or cancelled, you are required to contact KLBV so we can notify everyone involved. To do so please call and text the mobile number of the villa manager you have been given in your arrival information (GMT+0) on +66 (0) 844459698. If for any reason you cannot contact the villa manager you may phone us during daytime office hours Mondays through Fridays from 9am – 5pm (GMT+0) on +66 (0) 915516938.

On your departure day please be ready to meet our representative for an initial villa inspection between 9am and 12am. The villa must be vacated by 12am.

Unless by prior agreement with KLVR, failure to leave by 12 am will incur an extra half day rental charge. Failure to leave by 14:00 pm on your departure day will incur an extra full day rental charge.

CANCELLATION AND REFUNDS

If you cancel your booking more than two calendar months before your arrival date then you will lose your 40% deposit only and any non-refundable concierge costs. If you cancel your booking within two calendar months of your arrival date then you will be liable for 100% of the villa rental and any non-refundable concierge costs.

No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.

CORONA FLU VIRUS GUARANTEE

If an official pandemic related travel ban prevents you from travelling either to Kph Samui, Thailand then you can select new dates to the same or lower value, up to 9 months away from your original arrival date, without penalty. If any new dates you choose are higher priced then you just pay the difference. To qualify for this guarantee your payments must be made as per the original booking. This guarantee is applicable for all bookings made before an official pandemic related travel ban

For all bookings made before an official pandemic related travel ban, you have the choice to either reschedule your travel dates as per the paragraph above, or can request full refund of all payments paid, if an official travel ban due to further pandemic outbreaks prevents you from travelling to Koh Samui, Thailand in time for your booked dates.

If the government requires you or your guests to be vaccinated with a vaccine then choosing not to be vaccinated can not be used as a reason for none travel, and requesting a refund or rescheduling of your villa rental.

CHANGES TO BOOKING AND PROPERTY AVAILABILITY

KLBV reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the villa becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. KLBV is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. If you cannot accept the dates of any new booking that KLBV propose, then you can propose alternative dates which KLBV will KLBV ider and may request an additional sum if KLBV agree to those dates. We advise that your travel insurance covers holiday curtailment.

In the event before your arrival, or during your period of rental, your villa choice becomes unavailable or unusable for any reason, excluding Force Majeure, we reserve the right to offer you an alternative property of the same level of quality and in a similar area, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should KLBV successfully be able to you offer a similar property and location, a pro rata refund for the difference will be refunded if the property offered is a lower rental cost for the same period. If KLBV is not able to find a similar property then a full refund of monies paid will be returned, or in the case that some time has been used already at the property before it becomes unavailable then a pro rata refund will be given. This constitutes the maximum liability of KLBV. KLBV are not responsible for any other expense or costs incurred including rearranging or cancelling flights or car hire. We strongly recommend holiday insurance cover.

INSURANCE

KLBV recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment. It is your responsibility that you arrange, or ensure your party have appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart.

VILLA RENTAL RATES AND PRICE GUARANTEE

Prices quoted or viewed on our website are those in effect at the time when you made your booking, and remain guaranteed once the 40% reservation deposit has been paid. Once a price has been agreed and deposit paid KLVR will not change this price under any circumstances, thus guarding against any future price increases.

OUR RESPONSIBILITY

We are responsible for providing the services listed on our website, where it is within our control. We carefully and regularly monitor our properties. KLBV cannot guarantee that all items listed on our website will be functional at all times, however all endeavours will be made to rectify any problems as soon as we possibly can. KLBV reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners, operators and agents of the rental properties of KLBV are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, his property, or his family, heirs, or assigns. The liability of KLBV is limited to a total of the booking price irrespective of the title/claim.

KLBV AGENTS AND REPRESENTATIVES

Our agents and representatives are not a party to this contract, nor are they responsible or liable for failure to provide any service as may be described in our literature pertaining to the contract.

YOUR DUTY OF CARE
You agree to keep the villa at all times clean and tidy. If any spillage occurs or breakages it must immediately be wiped and cleaned. Under no circumstances can glass or crockery be left outside as it attracts insect and rodents, as well as can be broken by the wind. Under no circumstances can glasses, bottles or crockery be taken into the pool or jacuzzi. Plastic glasses, plastic bottles and drinks cans must only be used. If a member of staff sees any glass items or bottles either in or around the pool then the pool will be drained and checked for broken glass. Depending upon the pool size a cost between of 15.000 THB and 20.000 THB will be charged to replenish the water and the pool will be closed whilst this happens.

You make sure that the villa is in the same condition when you leave, as it was when you arrived. Please let us know immediately if something gets broken, stained, marked or damaged during your stay so that we can replace it at once. Depending on what is broken, we may have to make a charge.

When you leave a room you must turn off the the lights, fans, and especially air conditioning and other high-energy consumption devices. Air conditioning should never be left on in rooms unoccupied as it only takes 5 minutes to cool a room. Again, air conditioning should never be switched on in rooms with either doors or windows open, this not only defeats the purpose of putting on the air conditioning, but can also lead to breakage of the air conditioning system as it will be overworking trying to cool a room to a desired temperature that it will never be able to reach. If our staff see air-conditioning left on in unoccupied rooms, and rooms with exterior doors and windows left open they will disable the air conditioning unit immediately. The Villa Electricity is included but in case of bad behavior of customers ( like left the air conditioner open with windows or doors open the Villa Manager will have the right to charge the electricity at 2,000 baht per day to the guests and he will collect the total fee at the moment of check out deducted from the deposit) Hot tubs, in-pool water jets, should also be switched off when not in use.

The villas are thoroughly checked before your arrival for any damages and any problems that cannot be fixed are recorded. If you see any stains or markings especially on fabrics, scratches on glass surfaces, broken items of furniture, doors or any item not functioning, you should report it as soon as possible after you arrive and within the first 24 hours after arrival. After you depart the damages found during by the villa representative will be final.

YOUR VILLA INCLUDES

The use of the villa and its facilities as described on our website or your booking confirmation. Please note, KLBV cannot guarantee that all items or facilities listed on our website will be functional at all times. If you or we find a fault, all endeavours will be made to rectify any problems as soon as we possibly can, you must advise us straight away of any such problems. Items do breakdown, and utility services can get interrupted however rare. No refunds or rate adjustment shall be made for unforeseen mechanical failures. At times we can be in the hands of outside contractors, or waiting for spare parts, but we will push them as hard as we can to rectify any faults as quickly as possible.

VILLA KEYS

In Thailand you will be given two sets of keys with also an electronic remote control for the main entrance gates.

All keys and security cards must be well guarded and returned to our villa representative upon your departure. for the loss of a set of keys KLVR has the right to charge you the cost of remaking all the keys and the new remote control total cost of 1,000 THB , This amount deducted from the security deposit.

ROOM SAFES

At our villa bedrooms we have installed small safes where you can store your valuables. It is strongly recommended that it be used to store valuable items such as passports, cash, travelers checks, mobile phone, cameras, and jewellery. Any valuables left at the property are the guests’ sole responsibility and neither KLBV nor the staff can be held responsible for any loss or damage of personal property. If you do not remember the login code, please inform the villa representative immediately. If the villa staff are required to open the safe outside of normal working hours then a charge of 1.000 THB will be made.

SMOKING

Our properties are non-smoking properties.

Please do not throw cigarette filters or cigarette/cigar stubs in gardens or plant pots. If our gardener is required to collect cigarette stubs from these areas a charge of 500 THB per hour will be made for his time in doing so. Smoking is not permitted in the bedrooms, bathroom or inside the Villa (a 15,000 baht cleaning fee per occurrence will be charged ) and near the pool table ( a damage fee of 18,000 baht will be charged for damages to the pool table cloth ). Smoking is permitted on the out door area like balcony, by the pool area and in the out door Sala or in the private garden, all the other area in the Villa are NO smoking zone.  If the house smells of smoke then a cleaning of the fabrics will be performed which will cost a 5,000 THB cleaning fee per room depending upon how much of the villa (sofas, curtains, linen etc.) need to be cleaned.

USAGE OF DRONES

As in most countries, like Thailand have strict laws about the usage and licensing of drones. Drones and pilots must be registered and licensed and in no circumstances can drones ever be flown over private estates and residences. As such, drone flying is strictly prohibited over any of our properties. If you are caught flying a drone the fines are exceedingly high and your deposit will be used to pay the fine and any additional funds required will also be your responsibility and will be sought from you. If you are seen flying a drone by our staff at the property, your security deposit will be held for a minimum period of 6 months to cover any forthcoming fines.

PROPERTY ACCESS

KLBV, our villa manager, maintenance team, gardener, housekeeping staff, the representatives of KLBV, estate security or the police, or KLBV subcontractors have the right of access to the property and property grounds at any time for the purpose of property maintenance, cleaning, linen changes, pool cleaning, garden maintenance, villa inspection and/or viewing and to carry out any essential or routine repair or maintenance work.

Except for the essential repairs, security inspections, maintenance, cleaning and regular gardening we will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.

OCCUPANCY / MAXIMUM CAPACITY OF PROPERTIES / ADDITIONAL GUESTS

Under no circumstances may more than the maximum number of persons specified in the property description, and listed on the booking confirmation, whichever is lower, occupy the property except by prior written agreement by KLBV. The property cannot be re-let or sublet to any other group/party or individual without the written approval of KLBV. The standard number of guests for our villas are:

Kalamari beach villa Koh Samui (10 guests)

The number of guests that a property can accommodate can only be increased by prior arrangement. The total number of persons allowed in the villa at any one time is restricted to the number of persons confirmed on the booking confirmation. Should a group arrive with more guests than agreed, they will be required to pay 4,000 THB for each additional guest per night, for the duration of the whole rental period. At KLBV’s discretion the extra guests may be asked to vacate the villa immediately. Exceptions to this clause are made only for infants under 24 months old at the time of travel.

If you would like to increase the number of guests by more than the number listed in your booking confirmation, we can set up additional beds or sofa beds within the existing rooms. The maximum we can accommodate is: 14

If you wish to increase the number guests you may request this at least 72 hours before arrival. We charge 4,000 THB (for 1 night) for each additional guest above the number listed in your booking confirmation. Charges are made for the entire length of your booking, and not for shorter periods. Exceptions to this clause are made only for infants under 24 months old at the time of travel. As an example, if you wish to increase the number of guests for Kalamari beach villa to 14 people for 8 nights, we will charge you for four persons at 4,000 THB per person per each of the 8 nights. This covers the costs of linen and towels, linen change, washing linen & towels, electricity usage, water usage, the setting up of the addition beds, plus normal wear and tear. Baby cots and high chairs are subject to availability. Please always provide us information about your guests sleeping arrangements at least 14 days before your arrival to ensure we can try and set the bedding arrangements as you require.

HOUSEKEEPING SERVICES

This covers general cleaning of the villa, to keep the pool clean, tidy the house, to change beds and clean the bathrooms. It is on the housekeepers responsibility to cook the breakfast, serve, wash dishes, pots and pans, or to clean up after guests. If you would like such additional maid services like lunch/dinner/BBQ night please make this request at the time of booking as we can provide additional services and additional costs.

We provide a full bedding, bathroom towel and beach towel change at the start of each rental. We then provide change every 3 days. Additional daily bedding changes can be arranged at a cost of 500 THB bed.

Our staff working hours are from 9:30 am to 5pm in Thailand (unless agreed differently) from Monday to Sunday with guest in the villa. For additional/after-hours service please contact us.

If you request our staff to assist you with laundry, washing and ironing then we cannot be held responsible for any shrinkage or any damage that may happen to your clothing, and the charge will be 200 THB for every round of wash machine

WEDDINGS, SPECIAL AND CORPORATE EVENTS

Weddings and special events are permitted in our villas in Thailand. No event can proceed without prior discussion with KLBV. Please contact us to discuss your requirements. An additional deposit may be required based upon the event and property. In Koh Samui we can hold intimate weddings and medium sized weddings or events. If you would like us to help you organise your event/wedding we can also outsource wedding or events using specialist wedding planners and catering company. We only allow approved catering companies at our properties. This is to ensure high quality standards, to prevent damage to the equipment, to have knowledge of the kitchen and equipment, and be familiar with the distribution and layout of the properties. It also provides you with security and our suppliers are trusted partners. When having a wedding or corporate event with us, a wedding / event fee of 5.000 THB per 1 person up to 10 guests, 2000 THB per 1 person for every extra guests over 10 till maximum 50 guests. This covers the extra wear and tear, usage, set up and take down that our properties are exposed to during any event.

Guests at events shall always be respectful of the property, and adhere to our and the communities noise rules (Please see NOISE DISTURBANCE, EVICTION below), so as not to disturb other residents of the neighborhood, particularly after 10.30 pm at night. If we discover that the wedding or any sort of group gathering has more persons than officially scheduled and paid for at the villa, and/or without our advance written permission, the party is subject to forfeiture of the entire villa security deposit, and will be requested to immediately pay the difference to the appropriate villa event fee.

This property can accommodate a maximum of four cars, including any vehicles for caterers and the organiser. It is not allowed for your guests to park on the private road outside the properties, so for your guests, relatives and friends who are not staying at our property we can assist you arranging shuttle transport, or they need to arrive by taxi.

PRIVATE CHEFS AND CATERING PROVIDERS

For the protection of the property and our guests we only allow approved third party catering suppliers. If you would like a private chef we can help arrange one for you. In the past we have found that chefs need access to the villa very early and late and this can compromise the security of the property unless we approve the chef. Chef’s also have a habit of being very messy, and can cause extensive damage to the kitchen of a private villa. For this reason we only allow chefs approved by KLBV in advance. A charge of 2.000 THB a day is made for each day a chef is used not arranged by KLBV. Any damage caused by a chef or caterers you contract is the responsibility of the guests. Under no circumstances can third party contractors be given keys or property access codes.

OTHER EXTERIOR CONTRACTORS

For the protection of the property and our guests we only allow approved third party suppliers. All guests must request the approval by KLBV in advance. This includes all third party suppliers including babysitting services, fitness instructors, DJ, musicians and all entertainments services. Under no circumstances can third party contractors be given unaccompanied access (without the prior approval of KLBV), or keys or property access codes.

NOISE DISTURBANCE, EVICTION

Our properties are all located within exclusive private locations. We therefore request you respect our neighbours and keep your noise to acceptable ‘talking’ levels. If you wish to play music in the evenings then please do so but inside with the doors closed only – never outside. Loud music inside the villa should not be played after 10.30pm. Please keep background music to talking levels when outside. Failure to observe these rules could result in immediate eviction in severe cases and/or loss of your security deposit. We monitor noise levels, and if a group does make an unacceptable noise incident, or we suspect that any group booking may cause noise disturbance, we also reserve the right to post security guards within the grounds of the villa during the stay. This will incur and additional charge 3.000 THB for 24 hours, or 1.500 THB per night/12 hours.

KLBV wishes to maintain a family atmosphere for the quiet enjoyment of our guests. We rent to families and responsible adults. Guests shall be respectfully quiet and peaceful, so as not to disturb other residents in the immediate area. The community have very strict rules regarding noise that must be respected. These set strict guidelines is to control excessive noise. It is a criminal offense for people to cause noise and nuisance which results in people being unable to relax and enjoy their home and community life.

To avoid noise and nuisance to neighbours it is recommended:

To monitor the level of sound being emitted from electronic devices at all times of the day.

Place music systems on rubber mats and facing towards our properties to help absorb sound.

If going out or returning home late at night take extra care not to disturb neighbours through loud voices and slamming of (car) doors.

Make sure the children are playing in a way that is considerate to neighbours and not causing a disturbance.

If we receive a complaint from our neighbours we will notify you directly to reduce your noise. If we then receive a second complaint about careless or excessive noise our community will penalise us with a 10.000 THB fine. This amount will be deducted from your security deposit. If we receive a third complaint, this complaint is likely to result in contacting the local authorities and/or police requesting that the person responsible reduces the noise and nuisance to neighbours and the community. At this stage, the local authorities may request the villa to be vacated which will result in immediate eviction. If this happens your deposit will be forfeited. The penalties for causing excessive noise are both quickly administered and strictly enforced.

BACHELOR, BACHELORETTE, STAG, HEN DO’S AND OTHER LOUD PARTIES

Our properties are luxurious, and located in prestigious estates, so whilst perfect for family holidays, couples getaways, corporate, health and golfing retreats, we do not welcome Bachelor or Bachelorette, Stag or Hen parties, as it says on our website. Whilst special occasions such as anniversaries and birthday parties are allowed, Stag, Hen do’s and other loud parties with DJs are not. We also do not allow same sex groups with an average age of less than 30 years old. Please be warned if any group arrives that do not comply with these terms then they shall be refused permission to check into the villa. Your security / damages deposit will be returned, but your rental payment will be lost. If we suspect that any group booking may cause noise disturbance, we also reserve the right to post security guards within the grounds of the villa during the stay. This will incur and additional charge 3.000 THB for 24 hours, or 1.500 THB per night/12 hours.

ANIMALS

Generally, we do not accept animals to any of our villas. However, there may be certain exceptions, such as dogs for the blind. In such cases, you must obtain written permission from KLBV.

UTILITY USAGE AND ENVIRONMENT

KLBV take special care to minimise the impact we place on the environment. We feel it is both our and our guest’s responsibility to care for the environment. We, therefore, ask you to think carefully and be thoughtful about the usage of both water and electricity. Included within the cost of your holiday rental is electricity usage to the value of 2.000 THB per day. This is ample for normal use of air conditioning, lights, electrical facilities and the hot tub/pool. Some clients, unfortunately, leave all lights, fans, air conditioning and the hot tub heating/pumps running 24 hours per day. If you do this then the cost of a week’s electricity is likely to be 3 to 4 times the level of normal household usage. Extra usage over 2.000 THB will be deducted from your security deposit. For example, air conditioning should never be left on in rooms unoccupied as it only takes 5 minutes to cool a room. Again, air conditioning should never be switched on in rooms with either doors or windows open, this not only defeats the purpose of putting on the air conditioning but can also lead to breakage of the air conditioning system as it will be overworking trying to cool a room to the desired temperature that it will never be able to reach. Fans should also be switched off when the room is not being used, as should lights and other electrical items. The hot tub, pool jet, saunas and steam rooms should also be switched off when not in use.

We thank you in advance for your consideration. It not only helps us to keep our rental prices as low as possible, it also saves you any extra costs after your holiday, and helps protect our environment as well.

LIABILITY, DUE CARE AND SUPERVISION/INDEMNITY

You accept and acknowledge that you are responsible and liable for the safety and well-being of all your guests, third parties you contract, and any other persons you invite to stay at our properties during the time of the rental. You and your guest(s) are required to take due care when residing at our properties and be especially watchful of children playing in the gardens, near or in the pool or Jacuzzi, remembering there is no lifeguard, and surfaces can be slippery. Children MUST be under supervision of an adult at all times when staying at the villa. You are not permitted to enter our properties when wet from swimming, as the floors can be slippery. Damage or injury arising as a result shall not be the responsibility ofKLBV . KLBV will be blameless for any injuries incurred during your stay. You are encouraged to act responsibly and courteous during your stay. Under no circumstances can glassware be taken into the pool area, jacuzzi or pool.

LOST AND FOUND

Items left at a property will be returned only upon request and at the guest’s expense. KLBV is not liable for lost items. KLBV will only hold items for fourteen (14) days before they are discarded.

WEATHER CONDITIONS

Weather conditions can be unpredictable,and can change quickly and significantly. KLBV cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.

CONSTRUCTION WORK

KLBV cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers or neighbours, it is important to note that we are not responsible for such work and we are unable to stop such work taking place and we are unable to control the level of noise. We cannot be held responsible for any building works that take place during your rental period. No refunds can be given in the event of nearby construction

SIGNATURE GOLD LUXURY SERVICE

If your villa comes with a this service you must be aware of the following conditions:

Breakfast is included which may include the following: fresh fruits, yoghurt, muesli, cereals, freshly baked croissants/pastries, bread, toast, butter & premium jams, fruit juice, and a selection of teas and coffee. Our free breakfast service does include some cooked foods like eggs (different style) bacon,sausage,or some thai dishes (please you must inform our agents os villa manager about any food allergy or restriction before your arrival so we can take the right precaution)

A lunch and dinner service can be provide, but you must let the villa manager know at least 1 days in advance if you require the service for lunch or dinner in the coming days, and at which time. Lunch can be between 12 and 2pm, and dinner between 6.30pm and 8pm. The price we charge for lunch service is 150 THB per person and 250 thb per person for dinner service (food cost not included) for the food if my staff will buy for you we will charge 10% on top of the total bills.

We do have special BBQ night service so please check the availability and price with our villa manager

You must let us know what you would like to eat at least 1 days in advance to allow time for shopping for ingredients and meal planning. Menus will be sent to you in advance to enable you to choose your meals. Payment can be made by money transfer if the orders are made before arrival, otherwise payment must be made in cash after each meal

Menus cannot be mixed. Each menu you choose must be for all members of your group except children under the age of two. For children aged between 2 and 8 years you can replace any menu with one alternative choice from the children’s menu. Once you have made your menu choice and informed us it can not be changed, due to the fact that depending upon what is chosen we  immediately try to buy as much produce in advance as possible.

A villa pre-stocking service is available. For this sevice we will charge 10% on top of the total bills.

Please also note, sometimes it may not be possible to purchase the items requested. Our staff will always give their ‘best effort’ to get a similar product, but may not be able to find it at all.

Airport transfers are included under the following terms. We offer you one free minibus transfer for every 10 guests at both the start and end of your holiday. If you require additional transfers these can be provided for 700 THB each way.

FORCE MAJEURE

Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include but are not limited to, war, or threat of war, riot, civil unrest, epidemics or pandemics, industrial disputes or strikes, unavoidable or unforeseen technical problems with the villa, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above then a reduction of services may happen, and refunds or compensation payments cannot be made.

VERBAL CHANGES

Verbal changes of contract are not valid unless agreed and confirmed in writing by KLBV .

LANGUAGE, PRINTING, TYPING, TERMS & CONDITIONS, CALCULATION ERRORS AND OMISSIONS

KLBV reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice. In all matters the original English language version of these terms and conditions take precedent.

CONTRACT, COMPLAINTS AND SUGGESTIONS

KLBV prides itself on the quality of its properties, and accuracy of its villa descriptions but should a guest feel that the villa has not met its description it should first be brought to the attention of KLVR representative at the property. If the guest is not happy with the local resolution, then, any further comments or suggestions should be put in writing, within 14 days of your return, specifying the problems to, info@v-asiagroup.com , Kalamari Luxury Villa Rentals / names of Pritoni Davide, 39/4 Moo.6 T.Maenam, A.Koh Samui 84330. Thailand.